FAQ

FAQ

A RunMap is a handcrafted 3D wood map that showcases your race route with precision. Each piece is made in Quebec and personalized with your name, race distance, time, and other details. Whether you ran a marathon, half-marathon, or 5K, it’s a beautiful way to commemorate your achievement.

Yes! You can personalize your map with your race name, date, bib number, finish time, and even a small message. You’ll see the customization options during checkout, and we’ll make sure everything fits beautifully on your selected format.

We currently offer maps for major events across Canada and are expanding internationally. If your race isn’t listed, you can request a custom map by providing the event name, location, and date—we’ll take care of the rest!

Since each RunMap is custom-made, production takes approximately 7–10 business days. Shipping times vary depending on your location, but we offer tracking and updates every step of the way.

Yes! We proudly ship across North America and internationally. Shipping costs and delivery times will be calculated at checkout based on your destination.

All our maps are laser-cut and engraved on high-quality wood. We carefully select each piece for its grain, durability, and finish—making your map a timeless keepsake with a natural, earthy feel.

Because each RunMap is handcrafted using real wood and laser-cut with care, slight imperfections in the grain, color, or engraving edges may be visible. These natural variations are part of what makes your piece unique—no two maps are exactly the same. We believe these details add authenticity and character to your keepsake.

Due to the personalized nature of our maps, we do not accept returns unless the item arrives damaged. Please inspect your product upon arrival and contact us immediately if there are any issues—we’ll make it right.